Shipping policy
Effective Date: July 2026
Thank you for shopping with Mentally Off Duty. Below you’ll find information about how our digital and physical products are delivered.
Digital Publications
All digital publications are delivered electronically.
After your purchase is complete, you’ll receive an email containing your download link(s). Digital products are typically available immediately after payment is successfully processed.
If you experience any issues accessing your files, please contact us at hello@mentallyoffduty.com.
Print-on-Demand Merchandise
All apparel and merchandise are made to order.
Production typically takes 2–5 business days before your order ships.
Once your order has been fulfilled, you’ll receive a shipping confirmation email with tracking information.
Shipping Times
Delivery times vary based on your shipping destination and the shipping method selected at checkout.
Estimated shipping times are provided by the carrier and are not guaranteed.
Delays
Occasionally, production or shipping may be delayed due to high order volumes, holidays, weather, or carrier-related issues.
We appreciate your patience and understanding should delays occur.
Incorrect Shipping Address
Please ensure your shipping address is entered correctly before completing your purchase.
Mentally Off Duty is not responsible for orders shipped to an incorrect address provided at checkout.
Lost or Damaged Packages
If your package arrives damaged or you believe it has been lost in transit, please contact us at hello@mentallyoffduty.com within 14 days of the expected delivery date.
We’ll work with our fulfillment partner to investigate and help resolve the issue.
Questions
If you have any questions regarding your order or shipping, please contact us at:
We’ll be happy to assist you.